速卖通英文客服常用语，客服怎么和买家沟通？-A3电商分享网

速卖通英文客服常用语，客服怎么和买家沟通？

2021-06-11 13:41:00

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速卖通是一个支持多国语言的平台，英文是其中一种主要的语言的，所以说大家要做速卖通客服，英文的读写都需要掌握。接下来我来带大家来认识速卖通客服英文常用语。

1、运输途中，客户催发货

friend，just be a little paitent , your item is in transit.if you still not receive the goods within 20 days . i need refund you full money or send u new one ，thanks for your understanding.

2、更换快递

hi,friend, this is XXX .because the XXX channel is busy . in order to send you soon , we need change it to XXX channel ,It is easy to send you fast .

friend , piease understand, so i can help you track your goods carefully .and give quick talk to you. Also you can get better service from me, like lowest price,quicker shipping speed, better after sales support.My skype：XXX .whatsapp : +86 XXXXXXXX.

good day.

速卖通英文客服常用语

3、节日期间客户催发货

hi,

friend , thanks for your order, and you know nowadays in china is our XXX hoilday , so we need send you the goods after the hoilday end up ,never worry that , after we go to work at the date XXXX, we will send you the goods and give you the tracking number fast . Any problem , just

feel free to talk with me . My skype ：XXXX .whatsapp : +86 XXXXX.

good day.

4、节日后客户催发货1

hi，friend，

i will send you the goods this week , because we just come back to work today from china XXXX hoilday , hope you can understand ,thanks a lot.

5、节日后客户催发货2

Hope

you can understand ,friend ,we try to send you the goods fast . you know we just end up our XXX hoilday , so we have so many orders to ben dealed with , just be a little patient . we need test each goods carefully before shipment . also need send the goods according to the orders of time sequence,hope you can understand.

6、周末客户催发货

Hi,friend , donot worry that ,just because we have 2 days off , so the post office also have day off , we need send you the goods next week ,hope you can be a little paitent , thanks a lot.

7、发错货纠纷

hi, friend, we are sorry for the problem of the product.just we checked it for you,the worker in our warehouse they made a mistake.they choose the wrong one for you.

hope you give us a chance.we offer you 2 solution.

(1) you can keep XXX,

we will give you XXX dollars refund and XXXX dollars discount for your next order.

hope you can cancel the dispute and give us all 5 star feedback for this order.

(2) if you can't accept it,please help to return it to us.

when we receice it,we will give you the full refund.which solution do you choose?waiting for your reply.

8、差评留言

hi,friend, i see you give me 1 star & bad feedback . friend , if ok , just send me a picture to see it , i need let my engineer to help you fix the problem , also hope you can help me revised the bad feedback ,give me 5 star & good feedback , wait your reply , thanks , next time when you buy, i will apply the VIP price from my company for you.

this is the link tell u how to revise the bad feedback :http://help.aliexpress.com/revising_feedback.html

9、提醒卖家收货并给与好评

Hi,friend

Thank you for shopping on our store . Checked on tracking website that you have received your order.we hope you are enjoying your purchase!

Your shopping experience is very important to us and our business. We would like to invite you to leave positive feedback on our products and service. It only takes a moment, and it’s a great way to help others make purchases like yours!

If you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.

Thank you for your custom, and we look forward to providing you the best buying experience again on AliExpress.

客服怎么和买家沟通?

站内信、电话、邮件，当然在推广营销上，还可以在facebook 和instagram上与粉丝互动,EDM也是获取客户的方法。

速卖通客服英文常用模板，大家可以参考文中的，如果你英文底子好，那可以随意发挥，但是一定要尊重客户，对客户是有礼貌的，这是做客服的基础要求。